Here you can find answer to questions other people have asked
Which payment do you accept?

In general we prefer VISA for all our sightseeing flights. For larger groups we accept invoice for paying. You may also pay with cash, but only in NOK currency, and we do not keep cash in our bases so the amount needs to be exact
American Express and some other credit cards is not accepted by our terminal


How long before the flight do I show up?

You should show up about 15 minutes before the flight to prepare for the flight. Payment and toilet visits must be done before the set up flight time. If you show up to late, your flight might have to be cancelled due to next flight with new customers or moved to another time


What is the maximum weight limit for the passengers?

Maximum per passenger is 120 kg.

Maximum total passenger weight:
R44: 3 Passengers, Max 250kg total
EC120: 4 Passengers, Max 350kg total
AS350: 5 Passengers. Max 450kg total

Due to weight and balance of the helicopter we have to place the passengers in the helicopter according to this. Lightest passengers will be placed in the front seat(s) and heavier passengers in the back seat


Can we bring our child?

– If the child is over 2 years and have the possibility to sit in its own seat then it is ok.

– Even if the child is older the parents is responsible and best to decide if the child is fit for the environment of helicopter flight.

– If the child is responsible for abortion or cancellation of a flight, there will be no refund, and if this affect the trip for other passengers, parents may have to compensate to these passengers.


Which clothes shall we wear or bring?

It is important to bring or wear clothing that reflect the season, weather and where we are going or flying over.
Even though helicopters is one of the safest transportation, we may have to land in the terrain due to weather or failures.
Inside the helicopter the temperature is comfortable.
Winter/cold weather – Winter clothesSummer – Lighter clothing
Shoes – Depending on the trip


What are your terms of conditions for flight?

Here are our Terms of conditions

Read our terms before using our services to be sure that you know how we work, and what to expect from our services.​

General

#1 – Tour times are approximate and may vary depending on weather conditions and unforeseen events. Helicopter models and tour itineraries are subject to change without notice.

#2 – Fonnafly AS reserves the right to change or cancel flight at any time for any reason.

#3 – All passenger must be able to provide valid photo ID.

#4 – All passengers will be required to have their body weights verified. Passengers that refuse doing so might be denied boarding without the possibility for refund.

#5 – Gift certificates are valid one year from the date of purchase.

#6 – Every passengers are responsible for reading and understand all terms and regulations.

#7 – Any damage to helicopter or equipment made by a passenger, may result in holding the person who made the damage economically responsible for the cost to repair or replace.​

Helicopters

#1 – We have helicopters of different sizes to deal with different missions. When we do a mission, we choose the helicopter that is best fit for the task.

#2 – Our helicopters do get moved around depending on which missions we have. Therefore it can not be expected to get the helicopter of your wish, except when this is guarantied.

#3 – If you wish for several helicopters for a mission, and they are not available in the area, we may try to get more helicopters. There will be an extra cost to get helicopters from one location to another.

Weather

#1 – The pilot always have the last vote before a flight is started. If the pilot is not comfortable to perform a flight, the flight will be cancelled or rescheduled.

#2 – Our trips will vary depending on the weather conditions on the time of flight. We will not always be able to fly the routes that is described in the tour catalogue. Some days you will for example not see the “Glacier” on a Glacier Tour.

#3 – The length of the tours may wary depending on the routes chosen when flying. Some times the tour may be shorter or longer than announced.

Duration

#1 – The duration of all trips is from the rotor starts to turn, until the rotor stopps after a flight.

#2 – The announced duration of the trips may also wary depending on helicopter type and the total weight. Weather conditions may also affect the duration. If the pilot flies the announced trip faster than the announced duration and all areas of the trip are covered, the pilot are allowed to end the flight.​

Weight

#1 – The announced maximum weights must be followed. If the passengers is heavier than allowed, it may compromise the safety. If passengers are heavier than they say and the pilot have to leave one passenger behind, he/she will still have to pay for the tour.

#2 – The Pilot will always decide the maximum weight of the passengers due to the weight and balance of the helicopter. If the pilot decide to not bring passengers or luggage, the pilots decision is final.

Cancellation policy:

#1 – Fonnafly AS requires 24-hours in order to cancel a helicopter tour. Cancellations within 24-hours or no-shows will be assessed a 100% cancellation fee.

#2 – In case of bad weather (heavy rain or snow, low cloud ceiling, extreme winds): passenger can always contact us on the same day of the flight to reschedule for another time or day. If passengers are unable to reschedule their flight, they can receive a full refund.


What type of Aircraft does Fonnafly operate?

Fonnafly Operates the following Helicopters:

R44 – 1-3 passengers
H120 (Collibri) – 1-4 passengers
H130 (ECO-Star) – 1-7 passengers
H125 (squirrel) – 1-5 passengers (Former name AS350)
Agusta A109 – Twin engine


What do I need to bring?

Cameras and video cameras are recommended. Remember to dress for the weather and time of year. Comfortable clothing and proper shoes are highly recommended.


Do you allow lap childs?

Meaning that the child can fly with me on my lap without being required to purchase a seat for the child?

Children are required to be able to sit in their own seat wearing their own safety belt throughout the entire tour.


Can pregnant women fly?

Yes, pregnant women fly with us all the time.

We always recommend checking with your doctor.


I’m in a wheelchair. Can I still fly?

There are steps to board the helicopter and, for safety reasons, participants traveling alone cannot be carried on to the helicopter by our crew.

You may participate in a private tour if accompanied by someone who can assist you with boarding and disembarking the aircraft.

If in doupt, contact us and ask us.

Remember to always inform the crew if there is any limitations.